IT information

IT information

Here you find information that introduces you to the IT environment at Jönköping University.

User account

When you are admitted to a course or programme at Jönköping University, you are provided with information on how to register and how to create a user account.

The account is used to log in on campus computers, the wireless network, Pingpong/Canvas (online learning platforms), the University Library, Office365 and more.

Never give out your password. If you do this, change your password immediately.

With the user account you get access to cloud storage in OneDrive (1 TB) where you can save your files.

Registration and user account activation

Contract of liability

You are required to accept a contract of liability regarding the use of Jönköping University computers, network and system resources when you activate your account.

For example, bulk e-mail is only allowed to your own study group and to your own programme. It is not allowed to download illegal movies via your personal computer using our network, or to save music/movies on G: that are not related to your studies.

The contract of liability for students

Self service

At the Self serviceexternal link, opens in new window portal, you can log in to:

  • Activate different ways of changing a forgotten or expired password by yourself
  • Change your existing passwords for your user account and eduroam account (wifi)
  • See how long your account is valid
  • Block your JU Card if you lose it
  • Change PIN for your JU Card


Jönköping University uses Outlook to handle email. All campus computers have Outlook installed. You can also use Outlook Online from a private computer via

As a student you are obligated to read your university email.

More about university email

Connect to university wi-fi

If you have a user account you can connect you private computer or other mobile devices to the the wireless network (eduroam).

Jönköping University is connected to eduroam, which gives students and staff access to the internet at other colleges and universities that are also connected to eduroam.

Follow the instructions for your operating system to connect to our network. Please note that you need to have a separate username and password for your eduroam account. Log into Self service to set the password.


When printing at the universityyou can pick up your printout on any printer. Read more about printing on IT Helpdesk.

You can print, copy and scan on the same machine. Swipe your JU Card in front of the printer to log in/access the printer, or log in manually by entering your username and password.

All printers are capable of printing up to A3 format, black and white/color, copy and scan documents directly to your e-mail or home directory.

Computer labs

Computer labs are open 24-7. You need your JU card to access the labs.

Computers on campus


StudentLadokexternal link, opens in new window

Ladok is the student administration system where you can:

  • Register for courses and programmes
  • Register for exam
  • Get a study certificate
  • Get a registration extract
  • Change your address


Pingpong is the Learning Management System. It is used for course information, distribution of course materials and lab instructions and much more.

After you have created your user account, you can use the same username and password to logon at You can also access Pingpong via Pingpong Mobile.

On the start page of Pingpong you will find important information related to your studies and to Pingpong. By clicking your name in the menu bar you can access the functions Personal Information and your Preferences, where you can adjust your start page.

To get access to an course event in Pingpong you need a specific course password - it is given to you by your teacher at the beginning of the course. All courses are available through the menu Events > Catalogue, from where you can start your course. Once you have added you to a course through the Catalogue it is then in My events.

Introduction to Pingpong (video)

More about Pingpong


Canvas is Jönköping University’s new online learning management system and will be introduced in a few courses during autumn 2019. In Canvas you can access course material, upload assignments and much more.

You can access Canvas by visiting the address and using your JU e-mail and password. After logging in you will see the dashboard displaying your courses. Canvas is also available as an application for your mobile device. Search for Canvas Student in Play Store or App Store.

More about Canvas.

JU Mobile

With JU Mobile you can get your course schedule straight to your mobile phone and you can also register for exams, see your results and book study rooms. The app is available for both Androidexternal link, opens in new window and iOSexternal link, opens in new window.

Free software

As a JU student you have free access to several Microsoft programs for download to your own computer.

More about downloading software

Maintenance hours

Every Friday 5 p.m. - 6 p.m. and the third Sunday of the month* at 8 a.m. - 5 p.m. IT Services performs maintenance work on the university's IT infrastructure. Disruptions may occur and files/programs on the network may be unavailable at this time.

* Scheduled maintenance hours

IT Helpdesk

Report an error or ask
a question onlineexternal link, opens in new window

Visits: Building A, floor 3
Mon - Fri 8 a.m. to 3 p.m.

Limited opening hours from 6/4
Mon - Fri 10 a.m. to 1 p.m.

Phone: 036 - 10 1112 
Mon - Fri 7:30 a.m. to 4 p.m.